Privacy Policy
PRIVACY POLICY
Acacia Hills Caravan Park respects your privacy and for that reason we will only deal with your personal information in accordance with our privacy policy as stated below
INTRODUCTION
At Acacia Hills Caravan Park the protection of your privacy is important to us. That is why we have prepared this document to ensure you are aware of your rights and our commitment to your privacy. In this Policy the words "we", "our" or "us" mean Acacia Hills Caravan Park and our related entities.
INFORMATION WE COLLECT
The type of personal information we collect includes:
1. your name and contact details;
2. identification details;
3. payment and transaction details/history;
4. records of your communications and interactions with us, such as details of your previous dealings with us
5. financial information (e.g. for invoicing and payments of services, products and or personal credit information when you make payments to us)
HOW WE COLLECT INFORMATION
a. Customer Information
1. in any discussions we have with you, whether in person or by telephone;
2. through transactions you make with us e.g. making a booking, using the Acacia Hills Caravan Park website
3. through our accounts and payments you make;
b. If you do not wish for your personal information to be collected in a way anticipated by our Privacy Policy, we will use reasonable endeavours to accommodate your request. If we do comply with your request, or you provide us with inaccurate or incorrect information, we may not have sufficient information to conduct our business and we may be limited in our ability to provide our services to you the customer
HOW WE USE YOUR PERSONAL INFORMATION
a. Customer Information
1. to assist you with queries;
2. to process a booking or application that you have made;
3. for surveys, direct marketing, promotions and competitions;
4. to evaluate and improve the effectiveness of our website;
5. to compose diagnostic and statistical information for our computer network;
6. to facilitate our internal business operations, including the fulfilment of legal requirements and analysing our services and customer needs with a view to adopting new and/or improved services.
b. You may contact us and request particulars of the personal information we hold about you and whether that personal information needs to be amended or corrected in any way. You may contact our Privacy Officer on 0403929789 or email your request to info@acaciahills.com.au
SECURE STORING OF INFORMATION
a. We are committed to maintaining the highest level of security of our client(s) files and personal information. We hold personal information electronically on a cloud system only.
b. We use the following security measures to protect personal information:
1. locked offices;
2. locked files;
3. passwords on all our computers;
4. a firewall on our computer network, which is monitored; and
5. virus protection software.
c. We will keep personal information as long as we need it for the purposes in clause “Information we collect – part A and C” of this policy, after which time we will destroy or de-identify the personal information. Otherwise we may keep personal information for any period required by law.
DISCLOSURE OF PERSONAL INFORMATION
a. We will not sell your personal information to marketing bodies without your consent.
PRIVACY QUIERIES, COMPLAINTS AND FURTHER INFORMATION
a. If you have any concerns, queries, disputes or complaints about our privacy policy or our privacy practices, please contact Acacia Hills Caravan Email: info@acaciahills.com.au
Post: PO Box 1266, Nightcliff Darwin NT 0814
b. If you have any disputes or complaints, our privacy officer will attend to them and may request that you put your dispute or complaint in writing. Our privacy officer will investigate any dispute or complaint and respond to you within a reasonable time.
c. This privacy policy may be amended or updated to ensure that we maintain the highest standards.
d. For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992
e. This privacy policy was updated on 1st May 2022